FAQ
Most frequent questions and answers
Cancellation Policies for Green Geckos 3 Day El Nido to Coron Expedition are as follows:
- Same day or night before cancellations are considered “no-shows” and are 100% non-refundable.
- Cancellations after reservation confirmation of booking and reservation payment of the 3000 PHP reservation fee will be considered earned at the time for confirming and processing your reservation. . After this window, a 50% service fee (based on the total trip value) will be charged.
- Finalized Reservations fees are considered fully earned after reservation is confirmed.
Weather-Related Cancellations and Delays
Green Gecko Expeditions strongly recommends travel insurance to protect yourself against weather-related cancellations.
- Delays: Trips may be delayed up to 48 hours due to wind issues. We’ll reach out to discuss alternative options a few days before the trip. Make sure you have adequate insurance as these cancellations may result in loss of fees paid, future reservations and even flights home,. Depending on the circumstance it may be able to refund all your fees but at this time we have know know the exact details, some of which are listed below.
- Company cancellations: Green Gecko Expeditions never cancels our 3 day boat trips, but rather the Philippine Coast Guard may cancel them due to wind or wave conditions. We may be forced to adjust or delay schedules or any one of our scheduled stops on the itinerary, if bad weather poses a risk to participants safety. These cancellations are almost always done by the coastguard and rarely the captain.
- Natural disasters (e.g., typhoons, monsoons): We encourage travel insurance as strong winds, typhoons and other Acts of God can cause delays or cancellations either by the coast guard or the boat captain. These delays can also affect your return flight home and your visas. These Acts of God are unfortunate and unforeseeable and are covered under Philippine Law. as Acts of God.
- Coast Guard cancellations: Full refund unless supplies (food, diesel, boat rental) were purchased and preparation time invested (30% fee retained).
Non-Weather-Related Cancellations
We strongly recommend travel insurance to protect yourselves against any sickness or other travel related problems causing cancellations.
- Cancellations due to sickness or flight delays, unforeseen emergencies/accidents are not the fault of Green Gecko and are not eligible for refund.
No matter whether your taking Green Gecko Expedition 3 day boat trip from Coron to El Nido, or just taking the one day boat tour to swim with the dugongs and sea turtles, we highly recommended travel insurance before traveling outside your home country. It may help to cover any losses that you may encounter due to the weather. or unforeseen events.
Check the hospitals in the locations you are planning to travel, and if they accept the insurance you plan to have.
It’s a boat cruise for 3 days are Coron to El Nido or visa versa, all 3 days are on the water so it’s highly likely your belongings will get wet. Green Gecko Expeditions highly recommends it would be wise to cover your backpack/luggage with a plastic or raincoat cover. Furthermore any electronic device, passport or any other fragile belongings be enclosed in a water tight ‘Dry Bag”
Green Gecko serves awesome Vegetarian food, but it’s up to the guest to inform us a day before their trip that they are vegetarian, if not we will prepare our regular non-vegetarian dishes for everyone. All food is served on large family style plates where you can pick and what you want to have on your own plate. We have options from freshly caught fish, to eggs, and veggies.
