FAQ

FAQ

Most frequent questions and answers
General Cancellation Policy
  • Same day or night before cancellations are considered “no-shows” and are non-refundable.
  • Cancellations after reservation confirmation  of booking and reservation  payment of the 3000P fee will be considered earned as the time for confirming and processing your reservation. . After this window, a 50% service fee (based on the total order value) will be charged.
  • Finalized Reservations fees are considered earned after reservation is confirmed.
Weather-Related Cancellations and Delays

We strongly recommend travel insurance to protect against weather-related cancellations.

  • Delays: Trips may be delayed up to 48 hours due to wind issues. We’ll reach out to discuss alternative options.
  • Company cancellations: We may adjust or cancel schedules or any scheduled stops if bad weather poses a risk to participants.
  • Natural disasters (e.g., typhoons, monsoons): We encourage travel insurance as strong winds, typhoons and other Acts of God can cause delays or cancellations either by the coast guard or the boat captain. These delays can also affect your return flight home and your visas. These Acts of God are unfortunate and unforeseeable and are covered under Philippine Law.. 
  • Coast Guard cancellations: Full refund unless supplies (food,diesel,boat rental)  were purchased and preparation time invested (30% fee retained).
Non-Weather-Related Cancellations

We strongly recommend travel insurance to protect yourselves against any sickness or other travel related problems causing cancellations.

  • Cancellations due to sickness or flight delays, unforeseen emergencies are not the fault of Green Gecko and are not eligible for refund.

It is recommended, but not required, to acquire some travel insurance before traveling outside your home country. It may help to cover any losses that you may encounter due to the weather.

Check the hospitals in the locations you are planning to travel, and if they accept the insurance you plan to have.

It’s likely your belongings may get some water splashed on them, so it would be wise to cover your backpack/luggage with a plastic or raincoat cover.

Is available, as the food is served large family style plates where you can pick what you want to have on your own plate. We have options from freshly caught fish, to eggs, and veggies.